Testimonials

Survey Results

TOTAL NUMBER OF RESPONDENTS INCLUDED IN SURVEY : 1440    
    Poor   Avg   Exc
    1 2 3 4 5
 
ORDERING (Catalog or Phone)    
1. The catalog is easy to understand. Ratings 4.40
2. It was easy to order from KEH. Ratings 4.56
3. KEH personnel were knowledgeable. Ratings 4.43
4. KEH personnel were courteous/helpful. Ratings 4.43
WEB ORDERING    
5. The website is easy to navigate. Ratings 4.42
6. Product specifications were informative. Ratings 4.13
7. It was easy to place an order. Ratings 4.52
DELIVERY    
8. My order was accurately filled/properly packed. Ratings 4.57
9. Delivery was as promised. Ratings 4.62
10. Condition/grade of equipment was as expected. Ratings 4.59
OVERALL    
11. Any problems were resolved fairly and quickly. Ratings 4.51
12. I am pleased with KEH's overall service. Ratings 4.57
13. I will order from KEH again. Ratings 4.63

Testimonials

I am SO happy with my "bargain" grade lens! Exceeded my expectations by far!

Sharla Allen
Riverside, CA
5/22/2008
Level : Serious Amateur/Hobbyist

I actually placed two orders within 30 minutes or so of each other. Both were combined for shipping as I had hoped, shipping charges were more than reasonable, and shipping was trackable, on-time, and with appropriate notifications. The equipment meets or exceeds expectations! Placed order number three last night as a very satisfied customer.

Terry Glover
San Francisco, CA
9/22/2007
Level : Part-time Professional

KEH is a great store to do business with. Excellent used equipment and fast safe shipping at good prices.

Jimmy Payne
Monroe, LA
9/19/2007
Level : Serious Amateur/Hobbyist

Several contacts and purchases with KEH have always been very successful. I found broad selection, reasonable prices and fast delivery. Thank you.

Robert B Richards
Springfield, VA 22151, VA
7/3/2007
Level : Serious Amateur/Hobbyist

The quality of the items I have ordered from KEH has been better than expected. The BGN grade lens I ordered was in Fabulous shape.

Jon Sylvester
Raymond, NH
6/26/2007
Level : Amateur

Condition/grade of equipment is better than expected!!!



6/25/2007
Level : Serious Amateur/Hobbyist

KEH is where I go first for any of my equipment purchases. Your service and the quality of your merchandise is second to none. Thanks.

Omar Durant
Albuquerque, NM
6/3/2007
Level : Serious Amateur/Hobbyist

KEH is the greatest place I have found so far to buy my photo equipment. When I placed my order they were very helpful and answered any questions I had. The prices they offer are great and affordable. The quality of the products are better then I expected. Thanks

Nathan Henson
Griffin, GA
3/24/2007
Level : Serious Amateur/Hobbyist

Everything was easy, quick, and inexpensive. Thanks Keh.com

Vitaly Pecharsky
Belmond, IA
3/18/2007
Level : Serious Amateur/Hobbyist

Always satisfied with your used gear. First time I had a problem, received excellent customer service from Arthur who permitted me to return & exchange for something else.

Marc Stowe
New York, NY
3/17/2007
Level : Part-time Professional

Great to do business with! Thank you!

Augustine Feudale
Conshohocken, PA
1/21/2007
Level : Serious Amateur/Hobbyist

Excellent Merchant, super fast contact & shipment. Trade with utmost confidence!!!

David Martinez
orlando, FL
1/7/2007
Level : Serious Amateur/Hobbyist

This is the best on-line company that I have ever dealt with. Everyone was very polite and informative. I usually feel alittle uncomfortable when ordering from an on-line store but this was not the case with this company. I will definitely return for any further camera needs.

Teresa Lee
Cataula, GA
1/3/2007
Level : Amateur

This was my first experience ordering from KEH and I was extremely pleased with the quality of service received not only from the Purchasing Dept. but also from Sales, Accounting and Customer Service Departments.

Edgar Perez-Grana
Altamonte Springs, Fl
12/7/2006
Level : Full-time Professional

I have bought several used cameras and lenses from you and I have always been very pleased with them and with your service. I have often recommended you to friends and relatives and on popphoto.com.

Mark Drutz
Staten Island, NY
12/1/2006
Level : Serious Amateur/Hobbyist

Order was easy and product, and service were better than I hoped for. Ken was a big help and answered all my questions very professionally.

Earl Plumley
Hollywood, FL
11/30/2006
Level : Amateur

Great site -quick delivery, and items in great shape. Thanks!

Oliver Bogler
Houston, TX
11/25/2006
Level : Serious Amateur/Hobbyist

As a retired professional photographer come part time professional plus collector I found that K.E.H to be the most professional and pleasing international photography store and I would definitely to do business with K.E.H in the future.

carmine monzo
sydney nsw,
11/24/2006
Level : Part-time Professional

This is the second digital camera I have ordered from KEH and I have been very pleased with the quality of service and equipment. Your pricing is a little lower than most retail stores. I always refer friends that are looking to purchase camera equipment to KEH.

Susi Waugh
Lawrenceville, GA
11/16/2006
Level : Amateur

1st order of camera equipment and am glad I selected you based upon great recommendations off the web research I did. 2X was used (must have just been lack of the box) but I could not tell, goes well with my new 70-200 2.8 IS

Andrew Novajovsky
Grand Blanc, MI
9/13/2006
Level : Serious Amateur/Hobbyist

The "ugly" graded lens that I ordered looks to me to be in EXCELLENT condition! I was very happy to get a highly regarded Nikon pro quality lens for a VERY reasonable price. Thank you.

Joe Martonik
Jessup, PA
7/17/2006
Level : Serious Amateur/Hobbyist

I will be back. Camera is in great condition

Dennis Wieck
Newbern, TN
7/13/2006
Level : Part-time Professional

I am pleased with your conservative approach to grading condition. I would rate both the Sigma and the Tokina lenses I recently ordered at a level at least as high as your advertised condition.

Henry C. Scott, Jr.
Richmond, VA
6/22/2006
Level : Serious Amateur/Hobbyist

Top Rate Service! Excellent from start to finish. Highly Recommended!!!

Richard Schwinke
Chesterfield, MI
3/4/2006
Level : Serious Amateur/Hobbyist

Every aspect of my order with KEH exceeded my expectations, even the quality of the used product.

Dayton Pruet
Columbia, SC
2/28/2006
Level : Part-time Professional

The lens I ordered actualy exceded my expectaions. you made one happy collage student. The lens will be put to good use in my photography class. thanks

James Cook
Duluth, MN
2/24/2006
Level : Serious Amateur/Hobbyist

I have ordered several times from KEH,and I have always got just what I ordered. I think that it is a great place to find any thing I may need to help with my photography. I will continue to do business here.

Eddie E. Lester
Ramseur NC.,
12/21/2005
Level : Part-time Professional

Very pleased--Great condition. The rating system is very reliable!!

Douglas Hart
Indianapolis, IN
12/15/2005
Level : Amateur

Very pleased…I will be a repeat customer. Thanks

dan nagy
reynoldsburg, OH
11/26/2005
Level : Serious Amateur/Hobbyist

My anxiously awaited order arrived VERY QUICKLY. THANK YOU !!

Jamie Haling
New Market, AL
9/13/2005
Level : Serious Amateur/Hobbyist

This is my third order from your company and I can honestly say I have made the right choice once again.

Brian Kearney
Lake Bluff, IL
8/14/2005
Level : Serious Amateur/Hobbyist

I have always had a wonderful experience buying and selling with KEH. It's the first place I turn when I need a new or used camera or lens. Thanks for the great service, products, and prices.

Jared Vorkavich
Athens, OH
7/30/2005
Level : Part-time Professional

I have purchased several items from you, and I have always been very satisfied. I have recommended you to other photographers many times.

Mark Drutz
Staten Island, NY
7/8/2005
Level : Serious Amateur/Hobbyist

KEH consistently exceeds my expectations and I spread the word to my friends whenever possible. My three favorite companies are LL Bean, Land's End and KEH, all because of their superior customer service. Thank you!

Barbara Cook
Baltimore, MD
7/5/2005
Level : Part-time Professional

The grade on my lenses was EX.+ but it could have easily have been new or demo!!! The delivery was great and arrived before expected.

Cody Powers
Valdosta, GA
6/23/2005
Level : Serious Amateur/Hobbyist

I was thoroughly pleased with how well organized your website is, the quantity and condition of product available, and the way it all worked!!! I will definitely buy more from KEH in the future!!

Robert Jones
Media, PA
6/21/2005
Level : Serious Amateur/Hobbyist

I find your store the best for used equipment. Many thanks!

Stanley Muraoka
Alamo, CA
6/16/2005
Level : Serious Amateur/Hobbyist

Fair values on trade-ins. A pleasant buying experience.

Tony Craig
Huntsville, AL
5/26/2005
Level : Amateur

I ordered an EF 75-300mm zoom lens with a condition rating of "bargain" which meant with visible wear and flaws that would not effect functionality. If the lens I received had visible signs of wear I could not find them. optically the lens is flawless. I am very pleased, thank you.

Richard L. Rothrock
Nordland, WA
5/23/2005
Level : Part-time Professional

Excellent job. Once again you provided better than advertised product and service. Always a first class operation

Scott Wuerch
Eau Claire, WI
5/21/2005
Level : Part-time Professional

KEH is THE BEST! Period! There can't be any more comments.

Alexander CHISTOV
Lausanne, Switzerland,
5/12/2005
Level : Serious Amateur/Hobbyist

Great selection, service and prices. The only place to go for top-notch photographic gear is KEH.

Jay Swoboda
Conroe, TX
4/19/2005
Level : Part-time Professional

Have both bought and sold online with KEH - every time a satisfying and pleasurable experience.

Weldon Thomson
Pine Valley, CA
4/15/2005
Level : Part-time Professional

Thanks for the properly graded equipment. My purchase was as expected.

William Harris
Fort Smith, AR
4/13/2005
Level : Part-time Professional

Products are always technically correct in their condition and makes it an easy choice when you don't want to wade into the ebay waters. Love the forum, the honest and prompt service, and knowldgeable advice that is good guidance in future choices or purchases.

John Nordstrom
Round Lake Beach, IL
4/8/2005
Level : Serious Amateur/Hobbyist

I'm glad I found you on the internet.I plan on buying from you again.Lenses look and work great. Thanks.

Gordon Frankland
Oakfield, TN
3/30/2005
Level : Serious Amateur/Hobbyist

Delivery sooner than expected. Condition better than anticipated. Camera listed as Excellent +. Wow. Wonder what New would have looked like. This one shows no sign of any useage.

C.C. Ibsen
Missoula, MT
3/28/2005
Level : Serious Amateur/Hobbyist

Received my first order today (80-200mm f4 Nikon). This "bargain" lens looks and works as good as some "new" lens. Ill be ordering again. Thanks.

Gordon H Frankland Jr
Oakfield, TN
3/24/2005
Level : Serious Amateur/Hobbyist